Refund Policy
AB Capital Services FZC · Effective Date: May 2025 · info@abcapital.ae
| At AB Capital Services FZC, we are committed to delivering high-quality professional services. This policy outlines the conditions under which refunds may be considered, in line with the nature of advisory, compliance, and government-liaison services provided by our firm. |
1. General principle
All fees paid to AB Capital Services FZC are generally non-refundable once a service engagement has commenced. This is because our services involve professional advisory time, government application submissions, third-party authority fees, and regulatory processes that cannot be reversed once initiated. Clients are advised to review all service terms and scope before making payment.
2. Refundable vs. non-refundable fees
| Service / Fee Type | Refundable | Notes |
| Government / authority fees (Free Zone, DED, ICA, FTA, etc.) | No | Paid directly to authority — not recoverable |
| Professional advisory fees (commenced engagement) | No | Time and resources already allocated |
| Professional fees (engagement not yet commenced) | Yes | Full refund if no work has been initiated |
| Visa / immigration processing fees | No | Submitted to ICA / GDRFA — non-recoverable |
| Corporate Tax / VAT registration fees | No | FTA submissions cannot be reversed once filed |
| Bank account opening assistance fees | No | Bank decisions are independent of our firm |
| Overpayment / billing error by AB Capital | Yes | Full refund of the excess amount |
| Partial completion — client-initiated cancellation | Partial | Refund of unspent portion at our discretion |
3. Non-refundable circumstances
No refund will be applicable in any of the following circumstances:
- The client changes their mind after work has commenced or documents have been submitted to a government authority
- A government authority rejects an application due to reasons within the client’s control (e.g. incomplete documents, misrepresentation, failed background check)
- A bank declines to open a corporate account — bank decisions are entirely independent of AB Capital Services
- Delays caused by the client, including non-provision of required documents within agreed timelines
- Licence cancellation or company winding-up initiated by the client after incorporation has been completed
- Changes in regulatory requirements by UAE authorities after the engagement has commenced
4. Service failure by AB Capital
In the event that AB Capital Services fails to deliver an agreed service due to reasons solely attributable to our firm, the client will be entitled to one of the following, at our discretion:
- Re-performance of the service at no additional charge
- A partial or full refund of professional fees paid (excluding any third-party or government fees already disbursed)
Any such claim must be raised in writing within 14 calendar days of the expected service delivery date.
5. Refund request procedure
To request a refund, clients must submit the following in writing to info@abcapital.ae:
- Full name and company name (if applicable)
- Service(s) for which a refund is requested
- Date of payment and payment transaction reference
- Reason for the refund request, with supporting documentation
All refund requests will be reviewed within 7 business days of receipt. Approved refunds will be processed within 14 business days via the original payment method or bank transfer.
6. Retainer and annual compliance engagements
For retainer-based services (e.g. accounting, VAT filing, corporate tax compliance):
- Monthly retainer fees are non-refundable once the billing period has commenced
- Clients may terminate a retainer agreement with 30 days’ written notice
- Fees paid in advance for future periods beyond the notice period will be refunded on a pro-rata basis
- No refund is applicable for services already rendered within the current billing period
7. Dispute resolution
In the event of a billing dispute or disagreement regarding refund eligibility, we encourage clients to contact us directly in the first instance at info@abcapital.ae. If unresolved, disputes shall be subject to the jurisdiction of the courts of the United Arab Emirates, in accordance with applicable UAE law.
| Please note AB Capital Services FZC reserves the right to amend this Refund Policy at any time. Updated versions will be published on our website at www.abcapital.ae. Continued engagement with our services constitutes acceptance of the prevailing policy at the time of engagement. |
Contact us
| Email info@abcapital.ae | Website www.abcapital.ae |
| Jurisdiction UAE — Free Zone Company | Regulatory Status FTA Approved Tax Agent |
This Refund Policy is issued by AB Capital Services FZC. All services are governed by the terms of engagement agreed between AB Capital Services FZC and the client. This policy does not limit any rights available under applicable UAE law.
